Legal
Terms & policies
Our booking terms, what happens if plans change, and how we handle prepaid courses and photographs.
Deposits
No deposit is required to book. We hold your appointment on trust, and we ask you to do the same by letting us know if your plans change.
Cancellations
Please give at least 24 hours’ notice if you need to cancel or move your appointment. That lets us offer the slot to someone else, and it costs you nothing.
Late arrival
We hold your appointment for 15 minutes. After that we may need to shorten the treatment or move you to another day, so the client booked after you is not left waiting. If you are running late, message us and we will do what we can.
Refunds
Completed treatments are not refundable. If you have paid for a course and your circumstances change, unused sessions can be put towards another treatment of the same value or transferred to someone else — speak to us and we will sort it out.
Package expiry
Prepaid courses are valid for 12 months from the date of purchase. If something makes it difficult to finish in time, tell us before the year is up and we will work something out.
Age and guardian consent
Facials, brows and lashes are available to under-18s with a parent or guardian present who consents to the treatment. Permanent make-up, plasma fibroblasting, laser treatments and any service with medical implications are for over-18s only.
Photography
We photograph the treatment area before and after as part of your clinical record. That is separate from publishing anything: using a photograph on this website, on social media or in any marketing needs your written permission, asked for on its own, and you can withdraw it at any time by contacting us.
Patch testing
A patch test at least 24 hours in advance is required before any tinting treatment, and may be required before peels, laser treatments and paramedical pigmentation depending on your skin and history. This is not optional and cannot be waived on the day.
Suitability and consultation
Suitability is assessed individually at consultation. Some treatments are not appropriate for everyone.
Some treatments cannot be booked directly and must start with a consultation. If we assess you and conclude a treatment is not appropriate, we will say so and discuss the alternatives.
Prices
Prices are a guide and are confirmed at consultation. Area, complexity and the number of sessions can change the final charge.
Medical information
Information on this site is general and is not a substitute for medical diagnosis, advice or treatment. Speak to a healthcare professional about any health concern.
Contact
Questions about any of this? Call or message us on 074 419 9498, or email us.